Your Information
Privacy
We're a small family barbecue business. We ask for as little as we can, we use it only to feed you, and we don't sell it or hand it to advertisers. Here is the whole story, in plain words.
What we collect, and why
When you send a catering inquiry
The form on our Catering page asks for your name, email and phone, plus the details we need to plan the food: event date and time, guest count, the type of event, how you'd like it served, the event location (for delivery and semi-service), your package or à la carte picks, how much meat per person you'd like, how many cups of sides per person, a budget range (if you're building your own menu or aren't sure yet), meat and side preferences, dietary needs, and anything else you tell us in the notes. We use all of it for one thing: to answer you and put a quote together. Dietary information is used only to plan a menu that's safe for your guests.
When you press Send, the form emails those details to us at orders@garvinbarbecue.ca and sends you a copy. Replying to either email starts the conversation. We don't add you to any list.
When you pre-order take-out
The pre-order form on our pre-order page asks for your name, email and phone, the day and time you'll pick up, whether you'd like it hot or cold, what you'd like to order, and anything else you tell us in the notes. We use it to get your order ready and to reach you about it.
When you press Send, the form emails your order to us at orders@garvinbarbecue.ca and sends you a copy. It also keeps your order in Cloudflare's storage for 30 days, so it can go on our pickup list, which is emailed to us each morning; after 30 days it is deleted automatically. We don't add you to any list.
When you call or drop in
Whatever you give us to hold a take-out order by phone or at the counter (usually a name and a phone number) is used to prepare that order and reach you about it, and nothing else.
Collected automatically
Like every website, ours is served by a hosting company that keeps standard technical logs, which include your device's IP address and the pages requested. Our host is Cloudflare. Both forms, catering and pre-order, also use Cloudflare's bot check (Turnstile) to keep automated spam out, and each keeps a count of submissions per internet connection for one hour to stop floods. That count is a number tied to an IP address, not to your name, and it disappears after the hour.
Who handles it for us
- Cloudflare hosts the site, runs the forms' delivery code and the bot check, stores the one-hour submission counters, and keeps pre-orders for the morning pickup list. Cloudflare's privacy policy.
- Resend is the email delivery service that carries both forms: your inquiry or order to our mailbox, the copy to you, and the morning pickup list. Its servers are in the United States, so what you send passes through there on its way to us. Resend's privacy policy.
- Google provides our business mailbox, where inquiries, orders and replies live, and the map on our Visit Us page is an embedded Google Map, so Google may set its own cookies when that page loads. Google's privacy policy.
- Burrow Consulting built this website and runs it for us. For the first 30 days after launch, the morning pickup list also goes to Burrow Consulting, so they can check it is working. It shows each pre-order's pickup time, name, phone number, hot or cold, items, total and notes.
Each of these handles your information only to provide its service to us: Cloudflare, Resend and Google under their own privacy terms, and Burrow Consulting on our behalf. We don't share your information with anyone beyond this list, and we never sell it.
What we don't do
- No advertising, no tracking pixels, no analytics scripts on this site.
- No accounts, no passwords, no online payments here. Deposits and payments for catering are arranged directly with us.
- No newsletters or marketing email. The only emails you'll get from this site are the ones answering something you sent.
Cookies and similar things
The site itself sets no tracking cookies. The bot check on the catering and pre-order forms and the map on the Visit Us page are provided by Cloudflare and Google respectively, and each may set its own cookie to do its job.
How long we keep it
Inquiries and the emails that follow stay in our mailbox as long as we need them to quote, plan and deliver your event, and for our own records after that. If that email fails to send, the form keeps a copy of your inquiry in Cloudflare's storage for 30 days so it isn't lost before we can reach you, and it is deleted automatically after that. Pre-orders are kept in Cloudflare's storage for 30 days for the morning pickup list, then deleted automatically; the emails about your order stay in our mailbox like any other. If the email with your pre-order fails to send, the form keeps a copy for 7 days so we can still get your order ready, then deletes it automatically. If you'd like an inquiry or an order deleted, email us and we'll do it.
Your choices
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email orders@garvinbarbecue.ca or call 613-491-2610. Todd and Liana Garvin are the people responsible for how this business handles your information. If we can't sort something out, you can also contact the Office of the Privacy Commissioner of Canada.
Accessibility
We built this site to meet the WCAG 2.1 AA accessibility guidelines: it works with a keyboard and a screen reader, respects your device's reduced-motion setting, and keeps text readable at every size. If anything on it doesn't work for you, tell us and we'll fix it, and we're always happy to take your order by email at orders@garvinbarbecue.ca.
Changes
If the way we handle information changes, this page changes with it, with a new date below. Questions about any of this: orders@garvinbarbecue.ca.